Reshipment and Refund Rules

Our commitment is to provide a secure and satisfactory shopping experience. To achieve this, we partner exclusively with reputable pharmaceutical suppliers, ensure optimal storage conditions, affix English-language stickers to all products, and select reliable shipping carriers. For most destinations, we also assume the risks associated with postal transit and customs clearance.

However, given the international nature of shipping and the specific characteristics of the products, unforeseen issues may occasionally arise. If you do not receive your order or if the items arrive in unsatisfactory condition, we will offer a solution at your discretion: a reshipment, a refund, or store credit. The specific terms and conditions are detailed below.

Contents:

Guaranteed Delivery Timeframes

Eligibility for Reshipment, Refund, or Credit

Scenarios Not Covered by Compensation

Shipping to High-Risk Destinations

How We Process Your Request

Contact Information

1. Guaranteed Delivery Timeframes
Due to evolving customs regulations in various countries, delivery times may occasionally extend for reasons beyond our direct control. We commit to compensating any order that is not delivered within the maximum timeframes specified below. Exceeding these periods qualifies the parcel as lost.

Maximum Delivery Timeframes (in business days):

Destination Country From US Warehouse From US Warehouse (Express) From Non-US Warehouse
USA 20 10 —
Canada 30 — 60
UK, EU, UAE & Others 35 — 60
New Zealand 40 — —
If your parcel is in transit longer than the period listed for your route, you are entitled to request a reshipment, refund, or store credit.

Important Notes:

For Canada, customs processing delays can occur, potentially extending delivery times. Each such case is reviewed individually.

Deliveries to Australia are considered high-risk due to stringent customs controls (see Section 4).

2. Eligibility for Reshipment, Refund, or Store Credit
Your order may be compensated if ANY of the following conditions are met:

Items in the parcel were damaged during shipping.

The parcel is detained or seized by customs, lost by the carrier, or returned to sender by customs.

The delivery time exceeds the guaranteed timeframe (see table above).

Your order contains perishable goods (e.g., Semax, Selank, Visomitin) and the parcel has been in transit for over 30 days.

Claim Deadline: You have 3 calendar days from the date of receipt to report damaged or missing items. Claims submitted after this period cannot be processed per our fulfillment center’s policy.

Limitation: These rules apply only if you are not a resident of a country designated as high-risk (see Section 4).

Returned Parcels: Packages returned to our warehouse marked as “unclaimed” or “undeliverable” are not eligible for compensation, as we cannot verify product integrity for reshipment.

3. Scenarios Not Covered by Compensation
We cannot issue a refund or reshipment in the following situations:

Product Efficacy: Personal dissatisfaction with a product’s effects, onset of an allergic reaction, or absence of a desired result. By using any product without a prescription from a qualified physician, you acknowledge and assume all associated risks.

Change of Mind: You decided not to use a product that was delivered in proper condition. Even if you return the parcel, we cannot accept it or issue a refund, as our logistics provider does not process inbound returns.

Receipt Errors: Failure to collect the parcel from your local post office or providing an incorrect shipping address. Parcels returned as “unclaimed” are not compensated.

“Delivered” Status: The tracking information indicates delivery, but you have not received the package. In this case, you must seek clarification from your local postal service.

Use of Mail Forwarders: If you employ a third-party service (forwarder, consolidation service) to ship to an address different from your original order, you accept full responsibility for the actions of that third-party carrier.

Specific Restriction (Australia): Orders containing Phenibut shipped to Australia. This substance is prohibited in the country, and the parcel will be detained by customs. No refund or reshipment is possible in this instance.

High-Risk Countries: Orders shipped to destinations not on the “White List” (see Section 4).

4. Shipping to High-Risk Destinations
Certain countries have strict customs policies regarding nootropic substances, or we have limited successful shipping experience to these regions. By placing an order to such destinations, you agree that we cannot be held liable for issues arising from the local customs or postal authorities.

Our standard guarantee (Sections 1-2) does not apply to these destinations. Full (100%) compensation is provided only if goods are damaged due to our error or if the parcel fails to dispatch due to issues at our origin warehouse/customs.

“White List” (Standard guarantee applies):
Bulgaria, Canada, Croatia, Finland, France, Greece, Hungary, India, Israel, Japan, Latvia, Lithuania, Malta, New Zealand, Puerto Rico, Romania, Serbia, Singapore, South Korea, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States.

All other countries are classified as High-Risk Destinations.

Please ensure the import of your chosen products is permitted under your country’s laws before ordering.

5. How We Process Your Request
Upon your request, we can offer one of the following solutions:

Refund to your BTC wallet (processed within 1-3 business days). This method simplifies international transactions.

Store credit applied to your account.

Reshipment of your order (typically dispatched within 1-3 business days, subject to stock availability).

6. Contact Information
If you have further questions, suggestions, or encounter any issues with our service, please do not hesitate to contact our support team. We are committed to open communication and resolving any concerns you may have.